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Frequently Asked Questions


How do I clean the waxed canvas on my Courier Bag?

Waxed canvas is a durable, weather-resistant material that doesn't need much upkeep; however, it is recommended to spot-clean with water and a light scrubbing brush when needed. It is also ok to use a little bar soap or saddle soap for tough stains. NEVER EVER use detergent of any kind or try and dry clean this material.

 

The leather on my bag looks different than what is on your website.

Our Courier Bag is trimmed with full grain leather that is hot stuffed with oils and wax; however, because it is genuine leather, each hide may slightly differ from one to the next. Although we try to show you an accurate representation of the color, please note that there may be slight variations between what you see on your screen and the actual product.

 

How big is the laptop compartment in the Courier Bag?

The laptop compartment fits a 13" laptop through the side zipper compartment. You do not need a protective case on your laptop as the compartment is padded (but still be careful!) It will fit all tablets as well.

 

Where are you located?

We are located in Winchester, MA - just 8 miles from the wonderful city of Boston!

 

What is your return policy?

We want you to really love your purchase and keep it for years to come. If for any reason you are not 100% satisfied, please contact us within 30 days of purchase at: info@hklyons.com with "RETURN" in the subject line. From there, you will receive instructions on how to return your item. Please note that the original shipping charges will not be refunded and that the product must be in new (unused) condition.

 

Did we miss something?

Just send us an email to info@hklyons.com and we'll get back to you quickly!